Refund Policy

All Sales Are Final

At 801 Outlet, all sales are final. We do not accept returns, refunds, or exchanges on products once the purchase has been completed.

This policy applies to all items, including new, used, floor models, clearance products, and custom orders.

Please Inspect Before Purchase

We strongly encourage customers to carefully inspect all products, measurements, colors, configurations, and dimensions before completing their purchase.

Our team is always available to answer questions, provide additional photos or videos, and help ensure the product is the right fit for your home and needs.

Delivery & Measurement Responsibility

Customers are responsible for confirming that purchased items will fit through doors, staircases, hallways, elevators, and inside the intended room before delivery or pickup.

Refunds or cancellations will not be issued due to incorrect measurements, change of preference, room fitment issues, or delivery access limitations.

Damaged or Incorrect Items

If a product issue is caused directly by our team, we will review the situation fairly and work toward a reasonable solution whenever possible.

Any concerns regarding delivery damage or incorrect items must be reported immediately at the time of delivery or pickup.

Custom Orders

Custom-made or special-order products from the 801 Outlet Collection are non-refundable and non-cancelable once production has started.